Lou Support
We're here to help.
Need help with Lou, spotted a bug, or have feedback? Send us a note and include as much detail as you can. Lou is currently available for iPhone only.
Email support
For a faster answer, include your device model, iOS version, and a short description of what happened. Please don't send passwords or account verification codes.
Privacy and account requests
For privacy questions or account-data requests, email privacy@withlou.co. You can also delete your account from Settings > Account > Delete account in the app.
Bringing your shows to Lou
To move from another podcast app, export your shows from it as an OPML file, then in Lou open Library, tap the ⋯ menu and choose Import from another app. To add a single show, paste its feed link into the search field in Discover, or tap + in Library. A private feed from a membership service works the same way: copy your personal RSS link from the service and paste it in.
To take your shows elsewhere, choose Export podcasts from the same menu. If you follow private feeds, Lou asks whether to include their links, because anyone with the file can use them.
For publishers
Lou plays episodes from the audio URLs published in your feed. It does not edit your published episodes or change your feed. Ad skipping happens during playback and remains under the listener’s control.
Lou displays show information from public feeds and from feeds a listener adds by link. A private feed added by one listener is shown only to that listener, and Lou does not list private feeds anywhere else. Inclusion does not imply affiliation or endorsement.
Questions about how your show appears in Lou? Email support@withlou.co. See our Privacy Policy for processing details, or our designated DMCA agent for copyright notices.